Deposit – Non-Refundable
For all individual bookings (less than 12 pax) a deposit of 30% per booking is required within three working days from the time of booking (unless otherwise stated on the quotation) in order to secure the reservation. Payment of the balance should be received by Sey Lead 10 weeks prior to arrival or more, otherwise mention at the time of booking. Failing which the booking shall be cancelled. – FOR ANY BOOKING made less than 10 weeks prior to arrival date when full payment is required within 48 hours from the time of booking, or more as will be mention at the time of booking This is the case for certain Private Island Resorts where deposit amount and payment terms may differ from remaining establishments. You will be advised at the time of booking.
The above does not apply for groups of 12 pax and more. Terms and conditions will be specified at the time of booking.
Must be received by SEY LEAD to issue confirmation document and must be made in the currency invoiced. The said payment must be made by foreign passport holders confirming the reservation. In view of our commitment to protect the environment, all confirmation documents shall be forwarded electronically.
Cancellation of any confirmed booking must be received in writing. If a booking is cancelled Sey Lead shall retain the full deposit. On cancellation the following rules apply :
If 10 weeks or more is given, only the deposit is forfeited, unless advised otherwise at the time of booking. (Please see note) below:
a)If less than 10 weeks notice is given, the deposit and an additional cancellation fee will be payable at the time of the cancellation.
b) When a replacement is found by the person who is cancelling only a change of booking fee will be charged PLUS any additional fees or in the case of certain properties where no name exchange will be permitted by the hotel then a new booking and payment will have to be made.
c) If, for any reason whatsoever, you fail to appear at the reserved place of accommodation, arrive later or leave prior to completion of booked period of time, no reimbursement will be considered.
d) Hotel reservations for the months of December and January are subject to different cancellation conditions and these will be indicated on the invoice.
e) All other terms and conditions remain the same.
Change of Booking FEE
If, after confirming and prior to issue of documentation you wish to amend your booking in any way, you may do so, subject to paying a transfer fee of Euro25.00 per person. In most cases where a change is made within 10 weeks of arrival, normal cancellation procedures apply, unless transferring to an earlier date, in which case only the transfer fee is payable together with any cancellation of the package. Should accommodation have to be altered in any way by Sey Lead due to circumstances beyond their control, this does not constitute any reason for a refund.
Unscheduled Extensions and/or Curtailment:
In the unlikely event of there being an unscheduled extension or delay in departure to the
holiday caused by right delays, bad weather, strikes, act of God or any other causes beyond Sey Lead’s control, it is understood that expenses relating to these unscheduled extensions or delays will be at the sole account of the passengers.
Sey Lead, their employees and affiliates do not accept any responsibility for any client or dependent thereof in respect of any loss, damage or theft of property or any inconvenience or personal liability experienced from time of departure to time of return.
The price is valid at the time of quotation (unless otherwise stated)
Once full payment has been received, your travel documents in the form of vouchers for the accommodation and services will be issued to you, electronically. Where necessary a detailed itinerary will be provided.
Sey Lead and its Seychelles Agents act only in the capacity of agents for the passenger in all
matters pertaining to hotel accommodation, sightseeing tours and transportation, whether by motorbus, motorcar, boat, domestic airplane or any other services booked via our services and as such hold themselves free of responsibility for any change in hotel accommodation, amenities and or facilities or any damage occasioned from any cause whatsoever.
Furthermore neither Sey Lead nor the aforementioned agents can be held responsible for any damage, expense or inconvenience caused by late plane arrivals or departures, or by any change of schedule or other conditions. In addition, neither Sey Lead nor their aforementioned agents and operators can be held
responsible for the loss or damage to baggage or any other articles belonging to the passenger.
Comprehensive travel insurance is strongly recommended. This insurance should provide cover for cancellation and curtailment costs in case you are unable to travel or must or shorten your stay for personal accident and medical costs and for loss of or damage to baggage and personal liability.
When one person makes bookings for other people, this person is binding these people to the booking conditions. The person making the booking is liable to Sey Lead. Group booking shall constitute of 12 pax and above. Applicable terms and conditions shall apply at the time of quotation.
Special Condition for Yachting and Cruises:
Before boat delivery, Charterer may cancel this contract by paying the following :- Cancellation more than 180 days before departure date : 300 € – Cancellation less than 180 days and more than 100 days before departure date : 50% of charter price, – Cancellation less than 100 days before departure date : 100% of charter price. If on departure date, the hired boat or equivalent is not available, Charterer has the right to the following possibilities : – Extend charter duration of the same time as delay planning permitting, – Not modify the charter end date and be refund for the time boat was not available, on a prorated basis of charter fee. – If delay exceeds one quarter of the charter time, Charterer can cancel the contract and be refund for charter fee. In all cases, Charterer cannot claim for prejudice for boat not being available. Any interrupted or shortened charter, any service not used by Charterer, for any reason, is not refundable.
Passports, Visas, Inoculations & Vaccinations:
- the responsibility for the provision of current and valid Passports, Visas, Inoculations
and Vaccinations and similar is that of the Client alone.
- A valid passport is required for entering the Seychelles Territory. Clients shall ensure that correct information are provided to the Immigration
- Clients conducting the first part of their holidays in East Africa or South America requires yellow fever vaccination.
- Sey Lead shall not be responsible or liable for any consequence of any nature arising from the Client failing to ensure that he/she has complied with all such requirements.
After Sales Service:
Should there be something amiss observed regarding the booking, travelers are required to transmit within 30 days after their return from their trip, all appertaining documents to Sey Lead who will inquire with local providers concerned. Beyond this time limit, Sey Lead which only provides a booking service, will not entertain any complaint.
The Traveller’s Responsibility:
The traveler is expected to draw the attention of the booking agent as to his/her physical capacity to travel eg, pregnancy, physical disability, health problems. In this case, a discharge of responsibilities can be signed. Sey Lead advises you to get a travel insurance before, during and after your trip.
Each Traveler is held responsible for all customs and Seychelles formalities. Sey Lead will not be held responsible for the non-presentation of documents, invalid travel documents or incorrect information to the authorities.
Except as set out in these terms and conditions, we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any loss or damage as a result of circumstances amounting to ‘force majeure’. In these terms and conditions ‘force majeure’ means any event or circumstances which we or the supplier of the services in question could not foresee or avoid even with all due care. Such events and circumstances may include, whether actual or threatened, war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, technical or maintenance problems with transport, changes of schedules or operational decisions of air carriers, terrorist activity, industrial action, natural or nuclear activity, epidemics/pandemics, adverse weather conditions, fire and all similar events outside our control